Terms of Service
IFAclick — CRM Platform for Mutual Fund Distributors
Effective Date: 18 August 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Techcanopy Software Labs Private Limited ("Techcanopy", "Company", "we", "us", or "our"), the company that owns and operates IFAclick ("IFAclick" or the "Platform"), having its registered office in Bangalore, Karnataka, India, governing your access to and use of the website www.ifaclick.com, the application hosted at app.ifaclick.com, and all related services (collectively, the "Platform" or "Service").
By creating an account, clicking "Register," or otherwise accessing or using the Platform, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated herein by reference. If you are entering into these Terms on behalf of a company, firm, or other legal entity, you represent that you have the authority to bind that entity, in which case "you" refers to that entity. If you do not agree to these Terms, you must not access or use the Platform.
1. Description of Service
IFAclick is a product of Techcanopy Software Labs Private Limited, and is a web-based customer relationship management platform designed for Mutual Fund Distributors ("MFDs") and financial advisory firms in India. The Service provides tools for lead management, family relationship mapping, risk profiling, sales-pipeline tracking, task and follow-up management, WhatsApp and email communication, document storage, team collaboration, and reporting/dashboards, made available on a subscription basis as described on our Pricing page.
1.1 Not a SEBI-Registered Intermediary. IFAclick is a technology service provider and a software tool only. IFAclick is not a SEBI-registered investment adviser, mutual fund distributor, stock broker, or any other category of market intermediary, and does not provide investment advice, portfolio management, execution, or recommendation services of any kind. Nothing on the Platform constitutes investment, financial, tax, or legal advice. Users remain solely responsible for their own registration, licensing (including AMFI/ARN and EUIN requirements), and regulatory compliance as MFDs or advisers under applicable SEBI regulations, AMFI guidelines, and other applicable law.
2. Eligibility
You must be at least 18 years of age and capable of entering into a binding contract under the Indian Contract Act, 1872, to use the Platform. By registering, you represent that all information you provide is accurate, current, and complete, and that you will maintain the accuracy of such information.
3. Account Registration and Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You must notify us immediately at support@ifaclick.com of any unauthorised use of your account or any other breach of security.
Where you add sub-users (e.g., team members) under your account pursuant to your subscription plan, you are responsible for their compliance with these Terms and for their access permissions and activities on the Platform.
We reserve the right to suspend or terminate accounts that provide false, inaccurate, or misleading information.
4. Subscription Plans and Fees
The Platform is offered under various plans (including Basic, Starter, Premium, and Enterprise), each with features, user limits, and pricing as described on our Pricing page, which may be updated from time to time. Payments for subscription fees are made to Techcanopy Software Labs Private Limited, the company that owns and operates the IFAclick platform.
All fees are quoted in Indian Rupees (INR) and are exclusive of applicable taxes (including GST), which will be added at the prevailing rate.
Paid subscriptions are billed in advance on a monthly or annual basis, as selected at checkout, and, unless cancelled prior to the renewal date, will automatically renew for successive periods at the then-current price.
You may cancel your subscription at any time through your account settings or by writing to support@ifaclick.com; cancellation will take effect at the end of the then-current billing cycle, and you will retain access until that date.
Except as required by law or as expressly stated at the time of purchase, fees already paid are non-refundable, including in cases of partial-period cancellation, non-usage, or downgrade.
We reserve the right to change our pricing on a prospective basis, with reasonable prior notice to existing subscribers before such changes apply to their subsequent renewal.
Failure to pay applicable fees may result in suspension or downgrade of your account until outstanding amounts are settled.
5. Acceptable Use
You agree not to, and not to permit any third party to:
Use the Platform for any unlawful purpose or in violation of any applicable law, including SEBI regulations, AMFI guidelines, the DPDP Act, the Information Technology Act, 2000, or anti-money-laundering/KYC norms;
Upload, store, or transmit any Client Data without having obtained all necessary consents and legal basis to do so;
Send unsolicited commercial communications, spam, or communications in violation of India’s DND/TRAI regulations or WhatsApp’s commerce and messaging policies through the Platform’s communication features;
Reverse-engineer, decompile, disassemble, or attempt to derive the source code of the Platform, except to the extent such restriction is prohibited by applicable law;
Interfere with or disrupt the integrity or performance of the Platform, including through introduction of viruses, malware, or excessive automated queries;
Attempt to gain unauthorised access to the Platform, other accounts, or related systems or networks;
Resell, sublicense, or provide access to the Platform to any third party otherwise than as expressly permitted under your subscription plan; or
Use the Platform to infringe the intellectual property, privacy, or other rights of any person.
We reserve the right to investigate suspected violations of this Section and to suspend or terminate accounts found to be in breach, without liability to us.
6. Client Data and Data Protection
As between you and IFAclick, you retain all ownership rights in the Client Data you upload to the Platform. You are solely responsible for the accuracy, quality, legality, and appropriateness of Client Data, and for having obtained valid consent from your clients for its collection, storage, and processing through the Platform. IFAclick processes Client Data solely as a service provider, on your instructions, and in accordance with our Privacy Policy and applicable data-protection law, including the DPDP Act. You agree to comply with all applicable KYC, suitability-assessment, and record-keeping obligations imposed on you as an MFD/adviser under SEBI regulations and AMFI guidelines, independent of, and in addition to, any features made available on the Platform to assist with such compliance.
7. Intellectual Property
The Platform, including its software, design, text, graphics, logos, "IFAclick" name and marks, and all related intellectual property, is owned by IFAclick or its licensors and is protected under applicable Indian and international intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your internal business purposes during the term of your subscription. No rights are granted to you other than as expressly set out in these Terms. Any feedback, suggestions, or ideas you provide regarding the Platform may be used by us without restriction or obligation to you.
8. Third-Party Integrations
The Platform may allow you to connect with third-party services such as WhatsApp Business, Google Workspace, and Office 365. Your use of such integrations is subject to the respective third party’s terms of service and privacy policy, and IFAclick is not responsible for the availability, functionality, or practices of such third-party services. You are responsible for ensuring your use of such integrations, including messaging features, complies with the applicable third party’s policies and Indian law.
9. Service Availability and Modifications
We endeavour to keep the Platform available on a continuous basis but do not guarantee uninterrupted or error-free operation. We may, from time to time, perform scheduled or emergency maintenance, and may modify, suspend, or discontinue any feature of the Platform, with reasonable notice to Users where practicable, provided that we will not materially reduce the core functionality of a paid plan during its then-current billing period without a corresponding remedy (such as a pro-rata credit) except where required for security, legal, or compliance reasons.
10. Disclaimer of Warranties
The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, IFAclick disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and warranties arising from course of dealing or usage of trade. We do not warrant that the Platform will be uninterrupted, secure, or free from errors, or that any defects will be corrected. Nothing in the Platform, including any compliance-related or audit-trail features, is a substitute for your independent legal, tax, or regulatory compliance obligations as an MFD/adviser.
11. Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall IFAclick, its directors, officers, employees, or agents be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or in connection with your use of, or inability to use, the Platform, whether based on contract, tort, negligence, strict liability, or otherwise, even if advised of the possibility of such damages.
Our aggregate liability arising out of or relating to these Terms or the Platform, whether in contract, tort, or otherwise, shall not exceed the total subscription fees paid by you to IFAclick in the twelve (12) months immediately preceding the event giving rise to the claim. This limitation does not apply to liability arising from our gross negligence, wilful misconduct, or fraud, or to any liability that cannot be limited or excluded under applicable Indian law.
12. Indemnification
You agree to indemnify, defend, and hold harmless IFAclick and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with: (a) your use or misuse of the Platform; (b) your breach of these Terms; (c) your violation of any applicable law, including SEBI regulations, AMFI guidelines, or the DPDP Act; or (d) any Client Data uploaded by you, including any failure to obtain necessary consents for its collection or processing.
13. Suspension and Termination
We may suspend or terminate your access to the Platform, with or without notice, if: (a) you breach these Terms or the Acceptable Use provisions in Section 5; (b) required to do so by law or a competent authority; (c) continued provision of the Service would expose IFAclick to legal liability; or (d) fees due remain unpaid after notice. You may terminate your account at any time in accordance with Section 4. Upon termination, your right to access the Platform will cease; we will make Client Data available for export for a reasonable period (not less than 30 days, unless legally restricted) following termination, after which such data may be deleted from our active systems in accordance with our Privacy Policy. Sections of these Terms that by their nature should survive termination (including Sections 6, 7, 10, 11, 12, and 15) shall survive.
14. Confidentiality
Each party agrees to protect the other party’s confidential information disclosed in connection with the Platform with the same degree of care it uses for its own confidential information of similar nature, and not less than reasonable care, and to use such information solely for the purposes of these Terms, except as required by law or regulatory authority.
15. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict-of-laws principles.
15.1 Negotiation. In the event of any dispute, controversy, or claim arising out of or relating to these Terms (a "Dispute"), the parties shall first attempt in good faith to resolve the Dispute through negotiation between authorised representatives within thirty (30) days of written notice of the Dispute.
15.2 Arbitration. If the Dispute is not resolved through negotiation, it shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual agreement of the parties (or, failing agreement, in accordance with the said Act). The seat and venue of arbitration shall be Bangalore, Karnataka, India, and the language of arbitration shall be English. The arbitral award shall be final and binding on the parties.
15.3 Jurisdiction. Subject to Section 15.2, the courts at Bangalore, Karnataka shall have exclusive jurisdiction over any matters not subject to arbitration, including applications for interim relief.
16. Force Majeure
Neither party shall be liable for any failure or delay in performance under these Terms due to causes beyond its reasonable control, including acts of God, natural disaster, pandemic, war, terrorism, riots, governmental action, labour disputes, or failure of third-party telecommunications, internet, or cloud-infrastructure providers.
17. Amendments to these Terms
We may revise these Terms from time to time to reflect changes in our Service, legal or regulatory requirements, or business practices. The updated Terms will be posted on this page with a revised "Effective Date," and material changes will be notified to Users via email or an in-app notice at least 15 days prior to taking effect, where practicable. Your continued use of the Platform after such changes take effect constitutes acceptance of the revised Terms; if you do not agree, you must stop using the Platform and may terminate your account in accordance with Section 4.
18. Miscellaneous
18.1 Entire Agreement. These Terms, together with the Privacy Policy and any order forms or plan-specific terms agreed in writing, constitute the entire agreement between you and IFAclick with respect to the Platform, and supersede all prior agreements and understandings.
18.2 Severability. If any provision of these Terms is held invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.
18.3 Waiver. No waiver of any provision of these Terms shall be effective unless in writing and signed by the waiving party, and no failure or delay in exercising any right shall operate as a waiver thereof.
18.4 Assignment. You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, or by operation of law, with notice to you.
18.5 Notices. Notices to IFAclick shall be sent to support@ifaclick.com. Notices to you will be sent to the email address associated with your account.
18.6 Relationship of Parties. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and IFAclick.
19. Contact Us
For any questions about these Terms, please contact us at:
Email: support@ifaclick.com
Registered Office: Bangalore, Karnataka, India